AI-201 · Question #256
AI-201 Question #256: Real Exam Question with Answer & Explanation
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Question
An Agentforce Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time, UC wants to help prep the sales team for calls by: - Summarizing past purchases - Displaying products the contact has shown interest in (with data captured via Data Cloud) - Providing a recap of past email and phone conversations that have transcripts Which approach should the Agentforce Specialist recommend to achieve this goal?
Options
- ADeploy UC's own custom foundational model on this data first.
- BFine-tune the standard foundational model due to the complexity of the data.
- CUse a prompt template grounded on CRM and Data Cloud data using standard foundation
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