AI-201 · Question #255
AI-201 Question #255: Real Exam Question with Answer & Explanation
The correct answer is A: Role: You are an experienced support agent.. According to the Salesforce Prompt Builder Best Practices Guide, an effective prompt must include Role, Task, Context, Constraints, and Format clearly defined -- a structure known as the RTCCF model. The documentation explains: "Prompts should specify the assistant's role, define
Question
A service manager wants to use Salesforce Prompt Builder to help agents summarize customer case notes after a support call. The summary should: - Capture the customer's issue, troubleshooting steps taken, and next actions. - Be no longer than five sentences. - Use plain language (no technical jargon). If no next action is identified, the summary should explicitly state "No next action required." Which prompt template follows Salesforce prompt design best practices?
Options
- ARole: You are an experienced support agent.
- BRole: You are a support agent writing a case summary.
- CRole: You are a case documentation assistant.
Explanation
According to the Salesforce Prompt Builder Best Practices Guide, an effective prompt must include Role, Task, Context, Constraints, and Format clearly defined -- a structure known as the RTCCF model. The documentation explains: "Prompts should specify the assistant's role, define a clear task, include context and constraints, and provide output format instructions to ensure predictable and high-quality responses."
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