AI-201 · Question #236
Universal Containers (UC) recently attended a major trade show and received thousands of new leads from event badge scans. UC is struggling to follow up with each lead in a timely, personalized way. L
The correct answer is A. SDR Agent. The Agentforce SDR (Sales Development Representative) Agent is specifically designed for top-of-funnel sales automation. It autonomously engages and qualifies inbound leads around the clock, answers common prospect questions using grounded knowledge, schedules meetings with quali
Question
Universal Containers (UC) recently attended a major trade show and received thousands of new leads from event badge scans. UC is struggling to follow up with each lead in a timely, personalized way. Leadership wants to:
- Qualify and nurture leads 24/7.
- Provide accurate answers to prospect questions.
- Automatically book meetings with qualified prospects.
- Free up reps to focus on building relationships and closing deals.
Which Agentforce capability should UC implement to meet these goals?
Options
- ASDR Agent
- BSales Coach
- CCommerce Agent
How the community answered
(29 responses)- A93% (27)
- B3% (1)
- C3% (1)
Explanation
The Agentforce SDR (Sales Development Representative) Agent is specifically designed for top-of-funnel sales automation. It autonomously engages and qualifies inbound leads around the clock, answers common prospect questions using grounded knowledge, schedules meetings with qualified leads, and hands off warm opportunities to human reps. Sales Coach (B) focuses on coaching reps during or after sales interactions, not lead engagement. Commerce Agent (C) is oriented toward e-commerce shopping experiences, not B2B lead qualification.
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