Before activating a custom agent action, an AgentForce Specialist would like to evaluate multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should…

The correct answer is A. Testing Center. The Testing Center is the purpose-built tool in Agentforce for running structured, batch evaluations of agent behavior - including verifying that specific user utterances trigger the correct topic and action. It supports uploading multiple test cases (e.g., via CSV) and…

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Question

Before activating a custom agent action, an AgentForce Specialist would like to evaluate multiple real-world user utterances to ensure the action is being selected appropriately. Which tool should the AgentForce Specialist recommend?

Options

ATesting Center
BAgentForce Builder
CPrompt Builder

How the community answered

(44 responses)

A
89% (39)
B
5% (2)
C
7% (3)

Explanation

The Testing Center is the purpose-built tool in Agentforce for running structured, batch evaluations of agent behavior - including verifying that specific user utterances trigger the correct topic and action. It supports uploading multiple test cases (e.g., via CSV) and reviewing whether the agent selects the right action for each input. Option B (AgentForce Builder) is used for building and single-interaction testing, not systematic multi-utterance evaluation. Option C (Prompt Builder) is for creating and testing prompt templates, not for validating action routing logic.

Topics

#AI Agent Testing#Bot Evaluation#Utterance Evaluation#Action Selection

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