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AI-201 · Question #214
AI-201 Question #214: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers has a requirement to provide a sales summary for its sales reps who are using Employee Agents, but they are not happy with the default answer. Which best practice should the AgentForce Specialist recommend?
Options
- ACreate a Record Summary custom prompt template.
- BCreate a Knowledge Answer custom prompt template.
- CUpdate the standard record summary action.
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Topics
#AI Agents#Prompt Templates#Record Summarization#AI Customization