Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should the Agentforce Specialist be aware of before enabling this feat

Question

Options

• ACall Explorer operates independently of Salesforce Knowledge, requiring no prior setup.
• BCustom Call Explorer actions need to be built before it can be configured.
• CCall Explorer requires the Einstein Conversation Insights permission set to be enabled.

• A
  4% (1)
• B
  4% (1)
• C
  92% (23)

Explanation

Call Explorer is built on top of the Einstein Conversation Insights (ECI) platform, which must be enabled and configured before Call Explorer can function. ECI is what processes and transcribes recorded sales calls; Call Explorer then allows users to query those transcripts using natural language. Without the ECI permission set assigned and the feature active, Call Explorer has no call data to work with. No custom actions need to be pre-built, and Call Explorer does not operate independently of the underlying conversation intelligence infrastructure.

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