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AI-201 · Question #171
AI-201 Question #171: Real Exam Question with Answer & Explanation
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AI Features for Service
Question
Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should the Agentforce Specialist be aware of before enabling this feature?
Options
- ACall Explorer operates independently of Salesforce Knowledge, requiring no prior setup.
- BCustom Call Explorer actions need to be built before it can be configured.
- CCall Explorer requires the Einstein Conversation Insights permission set to be enabled.
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Topics
#Einstein Conversation Insights#Call Explorer#Feature Setup#Permissions