Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utte

Question

Options

• AReview that the custom action Is assigned to an Agent.
• BReview the action Instructions to ensure they are unique.
• CEnsure the input and output types are correctly chosen.

• A
  7% (2)
• B
  83% (25)
• C
  10% (3)

Explanation

When users are not getting the correct summary type from three similar custom actions, the root cause is almost always ambiguous or overlapping action instructions. The agent's reasoning layer uses the action's instructions to determine which action to invoke based on a user's utterance - if the instructions are too similar or generic, the agent cannot reliably distinguish between them and will route incorrectly. Option A (checking assignment to the agent) would cause no action to fire at all, not the wrong action. Option C (input/output types) affects data mapping, not action selection. Unique, clearly differentiated instructions are critical when multiple actions serve similar but distinct purposes.

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