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AI-201 · Question #168
AI-201 Question #168: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?
Options
- AReview that the custom action Is assigned to an Agent.
- BReview the action Instructions to ensure they are unique.
- CEnsure the input and output types are correctly chosen.
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Topics
#AI Custom Actions#Intent Recognition#Bot Configuration#Action Instructions