A Salesforce Agentforce Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template. What should the Agentforce Specialist do to ensure the prompt…

Question

Options

• AMonitor and refine the template based on user feedback.
• BUse the Prompt Builder Scorecard to help monitor.
• CPeriodically change the templates grounding object.

• A
  3% (2)
• B
  95% (57)
• C
  2% (1)

Explanation

Salesforce Prompt Builder includes a Prompt Builder Scorecard, which is the purpose-built tool for evaluating and monitoring prompt template effectiveness. It provides structured metrics and feedback mechanisms to assess how well a template is performing, guiding iterative improvement. Option A is partially valid as a general practice, but in the Salesforce ecosystem the Scorecard is the recommended, structured approach - not informal feedback-based refinement. Option C (changing the grounding object) is a structural change that would alter what data the template accesses, which is not the right response to general ineffectiveness feedback.

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