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AI-201 · Question #165
AI-201 Question #165: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
A Salesforce Agentforce Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template. What should the Agentforce Specialist do to ensure the prompt template's effectiveness?
Options
- AMonitor and refine the template based on user feedback.
- BUse the Prompt Builder Scorecard to help monitor.
- CPeriodically change the templates grounding object.
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Topics
#Prompt Templates#Prompt Builder Scorecard#AI Effectiveness#Salesforce AI for Service