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AI-201 · Question #163
AI-201 Question #163: Real Exam Question with Answer & Explanation
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AI Features for Service (e.g., Einstein Bots, Next Best Action)
Question
After a successful implementation of Agentforce Sates Agent with sales users. Universal Containers now aims to deploy it to the service team. Which key consideration should the Agentforce Specialist keep in mind for this deployment?
Options
- AAssign the Agentforce for Service permission to the Service Cloud users.
- BAssign the standard service actions to Agentforce Service Agent.
- CReview and test standard and custom Agent topics and actions for Service Center use cases.
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Topics
#AI agent configuration#Service team deployment#Topics and actions#Testing and review