AI-201 · Question #162
An Agentforce needs to enable the use of Sales Email prompt templates for the sales team. The Agentforce Specialist has already created the templates in Prompt Builder. According to best practices…
The correct answer is A. Assign the Prompt Template User permission set and enable Sales Emails in Setup. To enable the sales team to use Sales Email prompt templates, two steps are required: (1) assign the 'Prompt Template User' permission set, which grants users the ability to invoke and use prompt templates; and (2) enable Sales Emails in Setup, which activates the feature for…
Question
An Agentforce needs to enable the use of Sales Email prompt templates for the sales team. The Agentforce Specialist has already created the templates in Prompt Builder. According to best practices, which steps should the Agentforce Specialist take to ensure the sales team can use these templates?
Options
- AAssign the Prompt Template User permission set and enable Sales Emails in Setup.
- BAssign the Prompt Template Manager permission set and enable Sales Emails in setup.
- CAssign the Data Cloud Admin permission set and enable Sales Emails in Setup.
How the community answered
(34 responses)- A88% (30)
- B9% (3)
- C3% (1)
Explanation
To enable the sales team to use Sales Email prompt templates, two steps are required: (1) assign the 'Prompt Template User' permission set, which grants users the ability to invoke and use prompt templates; and (2) enable Sales Emails in Setup, which activates the feature for the org. Option B is incorrect because the 'Prompt Template Manager' permission set is for admins who create and manage templates, not end users. Option C is incorrect because the 'Data Cloud Admin' permission set is unrelated to Sales Email template usage - it pertains to Data Cloud administration.
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