Universal Containers wants to incorporate the current order fulfillment status into a prompt for a large language model (LLM). The order status is stored in the external enterprise resource planning…

The correct answer is A. Eternal Object Record Merge Fields. Salesforce External Objects (created via Salesforce Connect / OData) represent data that lives in external systems like an ERP but is accessible within Salesforce as if it were native. Once an External Object is defined, its fields can be used as merge fields in Prompt Builder…

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Question

Universal Containers wants to incorporate the current order fulfillment status into a prompt for a large language model (LLM). The order status is stored in the external enterprise resource planning (ERP) system. Which data grounding technique should the Agentforce Specialist recommend?

Options

AEternal Object Record Merge Fields
BExternal Services Merge Fields
CApex Merge Fields

How the community answered

(26 responses)

A
77% (20)
B
8% (2)
C
15% (4)

Explanation

Salesforce External Objects (created via Salesforce Connect / OData) represent data that lives in external systems like an ERP but is accessible within Salesforce as if it were native. Once an External Object is defined, its fields can be used as merge fields in Prompt Builder templates, bringing real-time ERP data into the prompt at generation time. External Services Merge Fields (B) are for API-invoked services, not record-based merge fields. Apex Merge Fields (C) require code and are not a standard grounding technique in Prompt Builder.

Topics

#LLM grounding#External data integration#Einstein Copilot#Agentforce

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