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AI-201 · Question #156

AI-201 Question #156: Real Exam Question with Answer & Explanation

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AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Universal Containers (UC) is using standard Service AI Grounding. UC created a custom rich text field to be used with Service AI Grounding. What should UC consider when using standard Service AI Grounding?

Options

  • AService AI Grounding only works with Case and Knowledge objects.
  • BService AI Grounding only supports String and Text Area type fields.
  • CService AI Grounding visibility works m system mode.

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Topics

#Service AI Grounding#Field Types#Custom Fields#AI Feature Limitations
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