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AI-201 · Question #15

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI- driven training content. However, users report that the AI frequently returns outdated documents. Which

The correct answer is B. Configure a custom retriever that includes a filter condition limiting retrieval to documents updated. UC's issue is that their file upload-based Data Library (where PDFs or documents are uploaded and indexed into Data Cloud's vector database) is returning outdated training content in AI responses. To improve relevancy by ensuring only current documents are retrieved, the most eff

AI Features for Service (e.g., Einstein Bots, Next Best Action)

Question

Universal Containers (UC) uses a file upload-based data library and custom prompt to support AI- driven training content. However, users report that the AI frequently returns outdated documents. Which corrective action should UC implement to improve content relevancy?

Options

  • ASwitch the data library source from file uploads to a Knowledge-based data library, because
  • BConfigure a custom retriever that includes a filter condition limiting retrieval to documents updated
  • CContinue using the default retriever without filters, because periodic re-uploads will eventually

How the community answered

(56 responses)
  • A
    13% (7)
  • B
    80% (45)
  • C
    7% (4)

Explanation

UC's issue is that their file upload-based Data Library (where PDFs or documents are uploaded and indexed into Data Cloud's vector database) is returning outdated training content in AI responses. To improve relevancy by ensuring only current documents are retrieved, the most effective solution is to configure a custom retriever with a filter (Option B). In Agentforce, a custom retriever allows UC to define specific conditions-such as a filter on a "Last Modified Date" or similar timestamp field-to limit retrieval to documents updated within a recent period (e.g., last 6 months). This ensures the AI grounds its responses in the most current content, directly addressing the problem of outdated documents without requiring a complete overhaul of the data

Topics

#AI Retrieval#Content Relevancy#Custom Retriever#Filter Conditions

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