APMG-International
AGILEPM-PRACTITIONER · Question #130
AGILEPM-PRACTITIONER Question #130: Real Exam Question with Answer & Explanation
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Question
Most of the Customer Services staff are working with the new processes. However, there are a number of remaining staff who don't want to be trained in the new technologies and wish to continue supporting the old business areas. Which is the MOST appropriate intervention from the Customer Service Director?
Options
- AIdentify workarounds for those staff who resist the new processes so that they can remain
- BMaintain a listening stance, showing interest in understanding the reasons for the discomfort that
- CShock staff into action by telling them that some staff will lose their place in the organization if
- DConsider leaving some of the existing structure unchanged so that those who may not find the
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