A customer Is going through assets implementation and is concerned that load testing tasks will increase the cost of the project budget. What should the Business Practitioner recommend?

Question

Options

• AConduct Experience Design
• BConduct Risk Assessment
• CDefine Support Setup
• DCreate Project Plan

• A
  15% (5)
• B
  73% (24)
• C
  3% (1)
• D
  9% (3)

Explanation

Conducting a Risk Assessment (B) is correct because load testing concerns represent a project risk - specifically a cost/budget risk. A Business Practitioner should identify, evaluate, and document this risk so stakeholders can decide whether to mitigate it (e.g., reduce scope, allocate contingency budget) or accept it, rather than reacting to it without a structured process.

• A (Experience Design) focuses on improving user/customer experience and is unrelated to managing project cost concerns.
• C (Define Support Setup) addresses post-implementation support structures, not pre-go-live budget risk.
• D (Create Project Plan) is a broader activity that may already exist; the specific response to a newly surfaced concern is to assess the risk it poses, not rebuild the entire plan.

Memory tip: When a customer raises a concern about something that might negatively impact the project, the answer is almost always a Risk Assessment - concerns = risks, and risks need to be assessed before any action is taken.

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