Microsoft
AB-730 · Question #35
AB-730 Question #35: Real Exam Question with Answer & Explanation
The correct answer is B. By providing personalized and immediate responses through chatbots. AI-powered chatbots can provide personalized, on-demand support to customers, answering common questions, handling routine tasks, and improving overall customer satisfaction. AI doesn't replace agents but enhances their productivity by automating routine inquiries.
Question
How can AI enhance customer service in business?
Options
- ABy automating repetitive tasks only
- BBy providing personalized and immediate responses through chatbots
- CBy reducing the number of customer interactions
- DBy eliminating the need for customer service agents
Explanation
AI-powered chatbots can provide personalized, on-demand support to customers, answering common questions, handling routine tasks, and improving overall customer satisfaction. AI doesn't replace agents but enhances their productivity by automating routine inquiries.
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