You are discussing Microsoft 365 Copilot with a colleague. The colleague asks which data Copilot uses to answer questions when using the Work scope. What should you tell your colleague?

Question

Options

• ACopilot provides responses based only on data that the user can access and the general
• BCopilot provides responses based on all the data in your organization's Microsoft 365
• CCopilot provides responses based only on data that the user can access.
• DCopilot provides responses based only on the general knowledge that Copilot was trained on.

• A
  76% (26)
• B
  12% (4)
• C
  9% (3)
• D
  3% (1)

Explanation

Microsoft 365 Copilot uses a combination of its general training data (the underlying Large Language Model) and your organization's data when operating in the "Work" scope. However, it is designed to prioritize your organizational data first, a process known as "grounding". Here is how Microsoft 365 Copilot uses knowledge in the Work scope: 1. Grounding in Your Data (Primary Source) When you ask a question in the work scope (e.g., in Teams, Outlook, or via the M365 app), Copilot uses Retrieval Augmented Generation (RAG) to "ground" its answer in your organization's data via Microsoft Graph. What it accesses: Files, emails, chats, calendars, and contacts that you have permission to view. Purpose: To provide accurate, personalized, and context-specific answers rather than generic 2. General Knowledge (Fallback Source) If Copilot cannot find relevant information within your organizational data to answer your prompt, it may use its underlying training data to provide a response. This is typically used for broader, conceptual, or general knowledge questions that are not specific to your company's documents or communications. https://support.microsoft.com/en-us/topic/what-information-does-copilot-use-to-answer-my- prompt-934f537d-ff7d-4059-9fec-a751e4651307

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