Which statement describes a benefit of using SWOT analysis?

Question

Options

• AIt allows you to confirm the status of a customer's specific improvement initiatives.
• BIt helps you gain a broader perspective about the customer's strategic situation.
• CIt allows the IT organization to show business leaders that they understand service-level
• DIt provides a snapshot of the industry forces, competitors, suppliers, and market leaders.

• A
  3% (1)
• B
  87% (33)
• C
  8% (3)
• D
  3% (1)

Explanation

SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) is a strategic framework designed to give decision-makers a holistic view of an organization's internal capabilities and external environment - making B correct, as gaining a broader strategic perspective is its core purpose. Option A describes a status check on specific initiatives, which is more aligned with project tracking or a progress review, not strategic analysis. Option C relates to IT-business alignment and SLA communication, which falls under service management practices rather than SWOT. Option D - analyzing industry forces, competitors, and suppliers - describes Porter's Five Forces, a separate framework often confused with SWOT.

Memory tip: Think of SWOT as a "zoom out" tool - it pulls back from day-to-day details to show the big strategic picture. If an answer choice sounds too narrow or operational (specific initiatives, SLAs, industry forces only), it's not describing SWOT's primary benefit.

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