The Cisco Unified Communications architecture supports which three technologies? (Choose three.)

The correct answer is B. Cisco Unified Video Advantage D. Contact Center E. Workforce Optimization. Cisco Unified Communications (UC) is specifically designed around communication and collaboration technologies: Cisco Unified Video Advantage (B) enables video calling integration, Contact Center (D) provides call routing and customer interaction management, and Workforce…

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Question

Options

APhysical Security
BCisco Unified Video Advantage
CIntelligent Building Management
DContact Center
EWorkforce Optimization
FSmart Grid Management

How the community answered

(31 responses)

B
90% (28)
C
3% (1)
F
6% (2)

Explanation

Cisco Unified Communications (UC) is specifically designed around communication and collaboration technologies: Cisco Unified Video Advantage (B) enables video calling integration, Contact Center (D) provides call routing and customer interaction management, and Workforce Optimization (E) covers call recording, quality management, and workforce scheduling - all core pillars of a UC platform.

The distractors - Physical Security (A), Intelligent Building Management (C), and Smart Grid Management (F) - belong to other Cisco architectural domains (Physical Security to Cisco Safe/PSIM, the other two to IoT/Smart+Connected Communities). They are infrastructure or facilities technologies, not unified communications.

Memory tip: Think "UC = people talking and working together." Anything about buildings, power grids, or door locks doesn't belong - if it's about communicating (video, calls, workforce), it's UC.

Topics

#Unified Communications#Cisco UC Architecture#Collaborative Technologies#Contact Center

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