810-440 · Question #58
Who is directly responsible for the customer relationship?
The correct answer is D. Account team (account manager, engineer). The account team, comprising the account manager and engineer, holds direct responsibility for managing and maintaining the customer relationship.
Question
Who is directly responsible for the customer relationship?
Options
- ATechnology specialists
- BBusiness architect
- CSales leadership
- DAccount team (account manager, engineer)
How the community answered
(31 responses)- A3% (1)
- B3% (1)
- C6% (2)
- D87% (27)
Why each option
The account team, comprising the account manager and engineer, holds direct responsibility for managing and maintaining the customer relationship.
Technology specialists focus on specific technical solutions or products rather than overall customer relationship management.
A Business architect focuses on aligning business and technical strategies, not direct, ongoing customer relationship ownership.
Sales leadership oversees sales strategies and teams but typically does not directly manage individual customer relationships on an day-to-day basis.
The account team, typically led by an account manager, is the primary point of contact for the customer and is directly responsible for building and nurturing the overall customer relationship, understanding their needs, and ensuring satisfaction. Engineers within the account team also contribute by providing technical expertise and support, which is integral to a healthy customer relationship.
Concept tested: Roles in customer relationship management
Topics
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