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810-440 · Question #105

Which options are two benefits of understanding the customer's business model? (Choose two.)

The correct answer is A. Understanding the customer's business model changes the way you interact with your customer. C. Understanding the customer's business model helps track progress through outcomes.. Understanding a customer's business model changes how you interact with them and helps in tracking progress through defined business outcomes.

Introduction to Business Architecture

Question

Which options are two benefits of understanding the customer's business model? (Choose two.)

Options

  • AUnderstanding the customer's business model changes the way you interact with your customer.
  • BUnderstanding the customer's business model provides control and assessment of project
  • CUnderstanding the customer's business model helps track progress through outcomes.
  • DUnderstanding the customer's business model is used to address the sales force mindset.

How the community answered

(62 responses)
  • A
    89% (55)
  • B
    3% (2)
  • D
    8% (5)

Why each option

Understanding a customer's business model changes how you interact with them and helps in tracking progress through defined business outcomes.

AUnderstanding the customer's business model changes the way you interact with your customer.Correct

A deep understanding of a customer's business model allows for tailored communication, more relevant solution discussions, and a more consultative approach, fundamentally changing and improving the sales professional's interaction. This moves the conversation from product features to business value.

BUnderstanding the customer's business model provides control and assessment of project

While understanding the business model informs project planning, it does not directly provide 'control and assessment of project' in the operational sense; that is a function of project management.

CUnderstanding the customer's business model helps track progress through outcomes.Correct

By understanding the customer's business model, sales and solution teams can define clear, measurable business outcomes that directly support the customer's strategic objectives. This facilitates tracking progress not just by project milestones, but by the actual impact on their business results.

DUnderstanding the customer's business model is used to address the sales force mindset.

Addressing the sales force mindset is an internal organizational goal for the selling company, not a direct benefit or primary outcome of understanding the customer's business model.

Concept tested: Benefits of understanding customer business models in sales

Topics

#customer business model#customer interaction#outcome tracking

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