After completing Discipline 2 ?Describe the Problem of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Question

Options

• ADiscipline 3 ?Prevent Recurrences
• BDiscipline 3 ?Develop Interim Containment Actions
• CDiscipline 3 ?Implement Corrective Actions
• DDiscipline 3 ?Implement a Work-around

• A
  3% (1)
• B
  92% (33)
• C
  6% (2)

Explanation

Option B is correct because in the 8D Troubleshooting Methodology, D3 - Develop Interim Containment Actions - immediately follows D2 (Describe the Problem). Once the problem is clearly defined, the team must quickly put temporary measures in place to protect the customer and limit damage while the root cause is still being investigated.

Why the distractors are wrong:

• A (Prevent Recurrences) is D7, which comes near the end of the process after corrective actions have already been implemented and verified - far too late to be D3.
• C (Implement Corrective Actions) corresponds to D6, which only happens after the root cause has been identified (D4) and corrective actions chosen and verified (D5).
• D (Implement a Work-around) is not a formal 8D discipline name at all; it conflates the concept of containment with informal language not used in the methodology.

Memory tip: Think of the 8D flow as "Find it → Contain it → Fix it → Lock it in." D2 finds the problem, and D3 contains it immediately - you always contain before you cure, because you can't permanently fix what you haven't yet fully diagnosed.

No community discussion yet for this question.