When viewing the Avaya Aura® System Manager (SMGR) alarms, which alarm information is particularly useful for finding more information in the available documentation?

Question

Options

• ANotificationOID
• BStatus
• CSource IP address
• DEvent ID
• EM/E Ref Number/SysOID

• A
  6% (2)
• B
  3% (1)
• C
  3% (1)
• D
  89% (31)

Explanation

Event ID is the key field for documentation lookup because it uniquely identifies the specific alarm type within Avaya's documentation and knowledge base - you can search directly by Event ID to find troubleshooting guides, alarm descriptions, and resolution steps.

• A (NotificationOID) is an SNMP object identifier used by network management systems for trap routing, not for searching human-readable documentation.
• B (Status) tells you the alarm's current state (active, cleared, etc.) but gives no clue about what the alarm means or where to look it up.
• C (Source IP address) identifies which device generated the alarm, helping with where the problem is, not what the problem is or how to research it.
• E (M/E Ref Number/SysOID) relates to MIB/SNMP identifiers rather than documentation cross-references used in Avaya's support resources.

Memory tip: Think "Event ID = Event Documentation" - just as you'd search a Windows Event Viewer Event ID in Microsoft docs, Avaya's alarm documentation is indexed by Event ID, making it the most direct path from alarm to answer.

No community discussion yet for this question.