A customer calls Avaya Support stating their Session Manager (SM) is down. After doing some troubleshooting the technician sees SM is in the Deny New Service state, and in Restricted license mode…

Question

Options

• AThe SM license is not accessible or does not exist.
• BThere is a license error but SM continues to function.
• CThe license 30 day grace period has expired and SM service is being denied.
• DThe license was installed incorrectly.

• A
  10% (4)
• B
  5% (2)
• C
  71% (30)
• D
  14% (6)

Explanation

Restricted license mode in Avaya Session Manager specifically indicates that the 30-day grace period has expired - meaning SM had been operating without a valid license for the grace period duration, and now actively denies new service requests, which aligns with the "Deny New Service" state described. Option A is wrong because an inaccessible or missing license would typically trigger the grace period, not Restricted mode. Option B is incorrect because Restricted mode does not allow SM to continue functioning normally - service is being denied, not just degraded. Option D is a distractor; an incorrect installation would likely cause a different error category, not the time-based Restricted state.

Memory tip: Think of it as a three-stage escalation - Missing license → Grace Period (30 days, still works) → Restricted mode (grace expired, denied). "Restricted = Refused" helps you remember that this final stage is where SM stops accepting new sessions.

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