Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Question

Options

• AIt is eight steps that guarantee a logical way to isolate an issue.
• BIt is eight steps that guarantee a thorough analysis of a failure, containment actions, full
• CIt is eight steps that define how to escalate third-party integration issues.
• DIt is eight steps that used to guarantee systems are operational after an implementation.
• EIt is eight steps that ensure a faster time to resolution.

• A
  2% (1)
• B
  91% (50)
• C
  5% (3)
• E
  2% (1)

Explanation

Options B and D are correct because the 8D (Eight Disciplines) methodology is specifically designed to ensure a thorough, structured response to a failure - covering problem description, interim containment actions, root cause analysis, permanent corrective actions, and verification that the system is fully operational afterward (D8 closes with team recognition only after confirming the fix works). Option D captures that final validation goal: systems must be confirmed operational before the process closes.

Why the distractors are wrong:

• A is too narrow - 8D doesn't just "isolate" an issue; it goes all the way through root cause, correction, and recurrence prevention.
• C is fabricated - 8D has no steps specific to third-party escalation procedures.
• E is misleading - 8D prioritizes thoroughness, not speed; faster resolution is a side effect at best, not the methodology's purpose.

Memory tip: Think of 8D as "Find it, Fix it, Prove it's fixed." The methodology won't let you close until you've contained the problem and verified the system is operational again - that's why both B (thorough analysis + containment) and D (operational after implementation) are correct together.

No community discussion yet for this question.