Which trouble-shooting tool can be used to investigate PPM issues?

The correct answer is B. traceSM. traceSM is the correct tool because PPM (Personal Profile Manager) is an Avaya Session Manager feature, and traceSM is the command-line diagnostic tool specifically designed to capture and analyze SIP signaling and Session Manager events - including PPM subscription and…

Troubleshoot Avaya Aura System Manager and Session Manager

Question

Options

Alist trace station
BtraceSM
Clist trace tac
DSIP tracer_asset log

How the community answered

(23 responses)

B
91% (21)
C
4% (1)
D
4% (1)

Explanation

traceSM is the correct tool because PPM (Personal Profile Manager) is an Avaya Session Manager feature, and traceSM is the command-line diagnostic tool specifically designed to capture and analyze SIP signaling and Session Manager events - including PPM subscription and synchronization traffic.

A (list trace station) is an Avaya Communication Manager command for tracing call activity on a specific station extension; it operates at the CM layer and has no visibility into Session Manager or PPM processes.
C (list trace tac) traces trunk access code activity on Communication Manager, relevant for trunk/routing issues but completely unrelated to PPM profile management.
D (SIP tracer_asset log) is not a recognized standard Avaya diagnostic command; it appears to be a fabricated distractor combining real-sounding terms.

Memory tip: Think "SM" in traceSM = Session Manager, and PPM lives in Session Manager - so the tool that traces SM is the one that sees PPM.

Topics

#traceSM#PPM troubleshooting#Session Manager diagnostics#Avaya trace tools

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