Which four kinds of services does the TSAPI standard provide for third-party call control over Avaya Aura® Communication Manager (CM)? (Choose four.)

The correct answer is A. receiving notifications of events B. controlling specific calls or stations C. invoking CM features E. completing the routing of incoming calls. A: The services in the Event Report group provide a client application with the reports of events that cause a change in the state of a call, a connection, or a device. B: The services in the call control group enable a telephony client application to control a call or…

Implement Avaya Aura Communication Manager

Question

Which four kinds of services does the TSAPI standard provide for third-party call control over Avaya Aura® Communication Manager (CM)? (Choose four.)

Options

Areceiving notifications of events
Bcontrolling specific calls or stations
Cinvoking CM features
Dperforming a remote reboot to the CM server
Ecompleting the routing of incoming calls
Fadding new feature buttons to agent sets

How the community answered

(33 responses)

A
73% (24)
D
9% (3)
F
18% (6)

Explanation

A: The services in the Event Report group provide a client application with the reports of events that cause a change in the state of a call, a connection, or a device. B: The services in the call control group enable a telephony client application to control a call or connection on Communication Manager. Typical uses of these services are: placing calls from a device controlling a connection for a single call. C: The services in the query group allow a client to query device features and static attributes of a Communication Manager device. E: The services in the routing group allow Communication Manager to request and receive routing instructions for a call from a client application. https://downloads.avaya.com/css/P8/documents/100141354

Topics

#TSAPI#third-party call control#CTI services#Communication Manager

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