Microsoft
70-498 · Question #11
Your company's help desk support team comprises a single individual using an Excel spreadsheet to track tickets. You want to improve the flow of information between the help desk and your…
The correct answer is A. Create a custom list on SharePoint to capture ticket information. C. Create a team project on your Team Foundation Server with a custom process template to. See the full explanation below for the reasoning.
Question
Your company's help desk support team comprises a single individual using an Excel spreadsheet to track tickets. You want to improve the flow of information between the help desk and your development team. You need to ensure that the lead developer receives updates only when new software defects are reported by the help desk. What are two possible ways to achieve this goal? (Each correct answer presents a complete solution. Choose two.)
Options
- ACreate a custom list on SharePoint to capture ticket information.
- BUse the System Center 2012 Ticket Manager to capture tickets from the help desk.
- CCreate a team project on your Team Foundation Server with a custom process template to
- DPublish the Excel spreadsheet to a SharePoint document library.
How the community answered
(59 responses)- A81% (48)
- B12% (7)
- D7% (4)
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