Cisco
600-460 · Question #7
Refer to the exhibit. Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that o
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Question
Refer to the exhibit. Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?
Exhibit
Options
- AThe call that traversed through the A path.
- BThe call that traversed through the B path.
- CThe call that traversed through the C path.
- DThe call that traversed through the D path.
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