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5V0-62.22 · Question #40

An administrator working with the VMware Workspace ONE UEM product suite is encountering issues when try.ng to enroll .OS devices us.ng basic users. Wh.ch VMware Workspace ONE UEM service or…

The correct answer is D. Device Services logs. The VMware Workspace ONE UEM service or component logs that should be gathered by the Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices…

Explain VMware Workspace ONE UEM Troubleshooting Methodology

Question

An administrator working with the VMware Workspace ONE UEM product suite is encountering issues when try.ng to enroll .OS devices us.ng basic users. Wh.ch VMware Workspace ONE UEM service or component logs should be gathered by the administrator to determine a root cause?

Options

  • AConsole logs
  • BAirWatch Cloud Messaging logs
  • CAirWatch Cloud Connector logs
  • DDevice Services logs

How the community answered

(38 responses)
  • A
    3% (1)
  • B
    3% (1)
  • C
    8% (3)
  • D
    87% (33)

Explanation

The VMware Workspace ONE UEM service or component logs that should be gathered by the Workspace ONE UEM that handles device enrollment, management, and communication. Device Services also hosts the AWCM service, which is responsible for delivering push notifications to devices. If iOS devices are unable to enroll using basic users, it could indicate that there is a problem with Device Services configuration, connectivity, or synchronization. The administrator should gather and analyze the Device Services logs to identify and troubleshoot the issue.

Topics

#Device Services logs#iOS enrollment#basic users#log gathering

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