An organization has introduced a complex password requirement on enrolled mobile devices. This has also caused a significant increase in the help desk's ticket load around password resets for mobile…

The correct answer is B. Self-Service Portal. The service that can help meet this goal is the Self-Service Portal. The Self-Service Portal is a web- based application that allows users to perform various actions on their enrolled devices, such as lock, unlock, wipe, or unenroll1. Users can also reset their device passcode…

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Question

An organization has introduced a complex password requirement on enrolled mobile devices. This has also caused a significant increase in the help desk's ticket load around password resets for mobile devices. The organization needs to curb these requests and allow users, once authenticated, to resolve their own device passcode issues Which service can help meet this goal?

Options

ADevice Management Console
BSelf-Service Portal
CSQLCMD
DAWCM

How the community answered

(36 responses)

A
3% (1)
B
89% (32)
C
3% (1)
D
6% (2)

Explanation

The service that can help meet this goal is the Self-Service Portal. The Self-Service Portal is a web- based application that allows users to perform various actions on their enrolled devices, such as lock, unlock, wipe, or unenroll1. Users can also reset their device passcode through the Self-Service Portal, which can reduce the number of help desk tickets and improve user satisfaction2.

Topics

#Self-Service Portal#passcode reset#end-user self-remediation#help desk

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