How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?

Question

Options

• ACall Settings-> IVR Settings->Network VRU Scripts
• BRoute Settings -> Media Routing Domain
• CRoute Settings -> Sip Server Groups
• DDesktop Settings -> Resources -> Call Variables Layout

• A
  88% (50)
• B
  4% (2)
• C
  2% (1)
• D
  7% (4)

Explanation

In Cisco PCCE's SPOG interface, microapps are pre-built IVR mini-applications (e.g., Play Media, Get Digits, Menu) that are implemented as Network VRU Scripts, making Call Settings → IVR Settings → Network VRU Scripts the correct path - this is precisely where you define, name, and map these scripts to the VRU for execution in call flows.

Why the distractors are wrong:

• B (Media Routing Domain): MRDs define media channels (voice, email, chat) for routing classification - they have nothing to do with scripting IVR behavior.
• C (SIP Server Groups): These configure SIP trunk groups for telephony signaling - a network/dial-peer concern, not application logic.
• D (Call Variables Layout): This controls how call data is displayed on the agent desktop, not how IVR microapps are built or configured.

Memory tip: Microapps are micro-IVR apps - they live exactly where "IVR" appears in the menu. If you see IVR Settings, that's your microapp home. The phrase "Network VRU Scripts" is the giveaway because microapps are the scripts the VRU runs.

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