What are two types of upgrades available for CCE? (Choose two.)

Question

Options

• ACommon Ground
• BUser Interface
• CDeviation
• DTechnology Refresh
• EStandard

• A
  93% (53)
• B
  5% (3)
• E
  2% (1)

Explanation

Common Ground and Deviation are the two defined upgrade types for CCE (Cisco Contact Center Enterprise). A Common Ground upgrade is an in-place upgrade performed on existing hardware - the infrastructure stays the same while the software is brought up to the new version. A Deviation upgrade applies when the system's current state requires a non-standard upgrade path, typically because intermediate steps or version jumps are necessary to reach the target release.

Why the distractors are wrong:

• B (User Interface): This describes a software component/layer, not an upgrade methodology.
• D (Technology Refresh): While this term is used in hardware lifecycle contexts, it is not a defined CCE upgrade type in this framework.
• E (Standard): This sounds plausible but is not an officially defined CCE upgrade category - it's a generic adjective, not a technical classification.

Memory tip: Think of the letters Common Ground and Deviation as "CD" - your upgrade either plays the same track smoothly (Common Ground, same hardware in place) or skips/deviates to a different track (Deviation, non-standard path required).

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