What are two core components of PCCE? (Choose two.)

The correct answer is A. CVP Call/VXML Server B. Agent PG A and B side. CVP Call/VXML Server is one of the core components of PCCE, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. Agent PG A and B side are another core components of PCCE…

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Question

Options

ACVP Call/VXML Server
BAgent PG A and B side
CCisco ECE Services Server
DCVP Reporting Server
ECisco ECE Web server

How the community answered

(18 responses)

A
94% (17)
E
6% (1)

Explanation

CVP Call/VXML Server is one of the core components of PCCE, as it provides voice response applications that can interact with callers, collect information, and queue calls for treatment by agents or other destinations. Agent PG A and B side are another core components of PCCE, as they provide communication between CUCM and UCCE/PCCE components, such as Router, Logger, and CVP.

Topics

#PCCE components#CVP#Agent PG#core architecture

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