350-801 Question #482: Real Exam Question with Answer & Explanation

Question

Which action must an administrator take to provide a method that plays prerecorded messages when setting up a voicemail server in a Cisco collaboration on-premises system?

Options

• ACreate a recording that is applied to a service voicemailbox in Cisco UCM.
• BConfigure a directory handler to respond to the calls in Cisco UCM.
• CCreate a call handler template to apply to a call handler in Cisco Unity Connection.
• DConfigure a telephony service in Cisco Unity Connection to play prerecorded messages applying

Explanation

To provide prerecorded messages for a voicemail server in a Cisco Unity Connection on-premises system, an administrator must create or modify a call handler template which is then applied to a specific call handler. Call handlers are responsible for playing greetings and routing calls within Unity Connection.

Common mistakes.

• A. Cisco UCM does not manage voicemailboxes directly; it integrates with Unity Connection for voicemail services, and service voicemailboxes are not a standard Cisco UCM feature for playing prerecorded messages to callers.
• B. Directory handlers are used for name lookups and routing callers based on directory information, not primarily for playing prerecorded messages as a general voicemail server function, which resides in Unity Connection.
• D. "Telephony service" in Cisco Unity Connection is not the specific object used to configure and apply prerecorded messages for general call flow; call handlers and call handler templates are the correct mechanisms.

Concept tested. Cisco Unity Connection Call Handlers and Templates

Reference. https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unitysc/user/guide/callhandler_admin_web/CUC_BK_C85A6510_00_call-handler-administration-guide.html

No community discussion yet for this question.