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350-801 · Question #363

What is a function of a call handler in Cisco Unity Connection?

The correct answer is C. It answers calls, take messages, and provide menus of options. In Cisco Unity Connection, a call handler is a fundamental component for managing incoming calls. It is designed to interact with callers by answering, routing, taking messages, and presenting various interactive menu options.

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Question

What is a function of a call handler in Cisco Unity Connection?

Options

  • AIt controls outgoing calls by allowing an administrator to specify the numbers that Cisco Unity
  • BIt provides access to a corporate directory by playing an audio list that users and outside callers
  • CIt answers calls, take messages, and provide menus of options.
  • DIt collects information from callers by playing a series of questions and recording the answers.

How the community answered

(24 responses)
  • B
    4% (1)
  • C
    92% (22)
  • D
    4% (1)

Why each option

In Cisco Unity Connection, a call handler is a fundamental component for managing incoming calls. It is designed to interact with callers by answering, routing, taking messages, and presenting various interactive menu options.

AIt controls outgoing calls by allowing an administrator to specify the numbers that Cisco Unity

Controlling outgoing calls is typically handled by call routing configurations in Cisco Unified Communications Manager (UCM) or dial plans, not by a Unity Connection call handler.

BIt provides access to a corporate directory by playing an audio list that users and outside callers

While call handlers can integrate with corporate directories, 'playing an audio list' for directory access is more specific to a directory handler or custom scripting, not the general function of all call handlers.

CIt answers calls, take messages, and provide menus of options.Correct

A call handler in Cisco Unity Connection is configured to answer incoming calls, play greetings, offer menu options to callers (e.g., dial by name, transfer to an extension), and take messages if the called party is unavailable, acting as a virtual attendant.

DIt collects information from callers by playing a series of questions and recording the answers.

Collecting information via a series of questions and recording answers is a specific feature of an 'interview handler' or a custom call handler, which is a specialized type, not the overarching primary function of any standard call handler.

Concept tested: Cisco Unity Connection call handler function

Source: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/unitysc/12x/admin/guide/cuc_b_user_guide_12x/cuc_b_user_guide_12x_chapter_0101.html#CUC_RF_C9C110C4_00

Topics

#Cisco Unity Connection#Call Handler#Voicemail#Auto-attendant

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