350-601 · Question #209
Which Cisco network assurance engine feature helps reduce the need for Tier 1 network operation centers to escalate issues?
The correct answer is D. detailed runbooks. Cisco Network Assurance Engine (NAE) includes detailed runbooks that provide step-by-step troubleshooting guidance for identified network issues. When NAE detects a problem (such as a policy conflict, reachability issue, or compliance violation), it surfaces a pre-built runbook…
Question
Which Cisco network assurance engine feature helps reduce the need for Tier 1 network operation centers to escalate issues?
Exhibit
Options
- Adetailed TCAM optimization
- BDVR audit trails
- Coperator playbooks
- Ddetailed runbooks
How the community answered
(32 responses)- B3% (1)
- C3% (1)
- D94% (30)
Explanation
Cisco Network Assurance Engine (NAE) includes detailed runbooks that provide step-by-step troubleshooting guidance for identified network issues. When NAE detects a problem (such as a policy conflict, reachability issue, or compliance violation), it surfaces a pre-built runbook that guides Tier 1 NOC operators through the diagnostic and resolution process without requiring deep expertise. This empowers Tier 1 staff to resolve more issues independently, directly reducing the need to escalate to Tier 2 or Tier 3 engineers. Operator playbooks (C) is a related but distinct concept; runbooks are the specific NAE feature tied to issue resolution guidance.
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