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350-060 · Question #149
350-060 Question #149: Real Exam Question with Answer & Explanation
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Question
According to the ITIL@v3 framework, how should special types of incidents, such as redundant power supply failure, be handled?
Options
- ATreat the incident as an outage and fallow the appropriate process.
- BTreat the incident as an operational issue and follow the appropriate process.
- CTreat the incident as a service issue and use the appropriate escalation guidelines.
- DTreat the incident as a critical issue and trigger management escalation.
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