According to the ITIL@v3 framework, how should special types of incidents, such as redundant power supply failure, be handled?

Question

Options

• ATreat the incident as an outage and fallow the appropriate process.
• BTreat the incident as an operational issue and follow the appropriate process.
• CTreat the incident as a service issue and use the appropriate escalation guidelines.
• DTreat the incident as a critical issue and trigger management escalation.

• A
  11% (7)
• B
  81% (50)
• C
  3% (2)
• D
  5% (3)

No community discussion yet for this question.