You are employed in a service provider NOC as a Tier 3 NOC engineer. The company has decided to expand its business services that it currently offers to customers. The new service involves Software…

You are employed in a service provider NOC as a Tier 3 NOC engineer. The company has decided to expand its business services that it currently offers to customers. The new service involves Software as a Service. You have reviewed the rollout plan that was provided by engineering to the NOC. Because this service is new to the industry, the NOC support staff does not have the necessary background. You, however, are well-versed in the technology. Which two actions should you take? (Choose two.)