Avaya
3314 · Question #60
On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks. When agents are eligible for multiple jobs, which two parameters determine agent assignment to…
The correct answer is C. Priority of the job task D. Agent skill level. See the full explanation below for the reasoning.
Question
On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks. When agents are eligible for multiple jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)
Options
- AAgents with the longest idle time are reserved for an eligible job
- BPriority of calls in the queue
- CPriority of the job task
- DAgent skill level
How the community answered
(49 responses)- A20% (10)
- B8% (4)
- C71% (35)
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