Which of the following is a process that detects a problem, determines its cause, minimizes the damages, resolves the problem, and documents each step of response for future reference?

Question

Options

• AIncident response
• BIncident handling
• CIncident management
• DIncident planning

• A
  94% (44)
• B
  4% (2)
• C
  2% (1)

Explanation

Incident response (A) is the formal, end-to-end process that encompasses detection, root cause analysis, damage containment, resolution, and post-incident documentation - matching every element listed in the question exactly.

• Incident handling (B) refers specifically to the tactical, hands-on actions taken during an incident (containment, eradication, recovery), but it is a subset of incident response, not the full lifecycle.
• Incident management (C) is a broader IT service management term (often from ITIL) focused on restoring normal service operations quickly, with less emphasis on root cause analysis or forensic documentation.
• Incident planning (D) is not a standard industry term for this process - planning is a preparatory phase, not a reactive process.

Memory tip: Think of Response as the word that "responds to everything" - it covers the full story from detection to documentation. If the question lists a complete, step-by-step lifecycle, the answer is almost always incident response.

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