A user reports when they press the services key they do not receive a user ID and password prompt to assign the phone extension. Which action resolves the issue?

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B. Subscribe the phone to the Cisco Extension Mobility service. The Extension Mobility login prompt (user ID and password) is delivered by the Cisco Extension Mobility IP Phone Service. If the phone is not subscribed to this service, the phone has no way to request or display the login page, so subscribing the phone to the service is the direct fix that makes the prompt appear.

Answer

A. Create the default device profiles for all phone models that are used. Creating default device profiles addresses what settings apply when no user is logged in, but does not resolve the missing service subscription that prevents the login prompt from appearing.

Answer

C. Create the end user and associate it to the device profile. Associating an end user to a device profile is needed for the user to log in successfully, but the login prompt itself will not appear until the phone is subscribed to the EM service.

Answer

D. Assign the extension as a mobile extension. Assigning a mobile extension relates to Cisco Unified Mobility features and has no bearing on Extension Mobility service login behavior.

A user reports when they press the services key they do not receive a user ID and password prompt to assign the phone extension. Which action resolves the issue?

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