A user's phone is already configured for Single Number Reach, and the user wants a feature to move an active call from a mobile phone to a desk phone and vice-versa. As an administrator, which additio

Question

Options

• AUse Dialed Number Analyzer to determine if the user extension can dial the mobile phone.
• BAdd the mobility key to the softkey template that the desk phone is using.
• CCheck to make sure that the Resume softkey option appears on the desk phone.
• DConfirm that the desk phone is subscribed to Cisco Extension Mobility.

• A
  9% (4)
• B
  84% (36)
• C
  5% (2)
• D
  2% (1)

Explanation

Single Number Reach (SNR) is already configured, which means the RDP and Remote Destination are in place and the mobile number will ring simultaneously with the desk phone. However, to move an active call between the mobile and the desk phone (mid-call handoff), the 'Mobility' softkey must be added to the softkey template associated with the desk phone. Pressing 'Mobility' on an active call transfers it to the configured Remote Destination (mobile). Without this softkey, the user has no in-call mechanism to trigger the handoff, even though SNR is otherwise fully configured.

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