Refer to the exhibit. After configuration of the Cisco IM&P cluster in high-availability mode, both IM&P servers remain in the initializing state. Which two actions ensure normal operations of this…

Question

Exhibit

Options

• AClear the Enable High Availability check box in the Presence Redundancy Group configuration.
• BConfirm that Cisco Presence Engine, Cisco XCP Router, and Cisco DB services are up and
• CRestart the Server Recovery Manager service in Cisco Unified Serviceability ?Network Services
• DVerify that the Cisco XCP SIP Federation Connection Manager service is running.
• EEnsure that an equal number of users are assigned to each IM&P server.

• A
  3% (1)
• B
  79% (27)
• D
  12% (4)
• E
  6% (2)

Explanation

When both IM&P servers are stuck in the 'Initializing' state after enabling HA, two key corrective actions are needed. First (Option B), you must confirm that the Cisco Presence Engine, Cisco XCP Router, and Cisco DB services are all running - these are prerequisite services that must be active before HA can initialize properly. If any of these core services are down, the HA cluster cannot move out of the initializing state. Second (Option C), restarting the Server Recovery Manager (SRM) service in Cisco Unified Serviceability under Network Services can resolve the stuck initializing state by re-triggering the HA negotiation process. Option A would disable HA entirely. Option D (XCP SIP Federation Connection Manager) is only needed for SIP federation, not core HA. Option E is a best practice for load distribution but does not resolve the initializing issue.

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