300-810 · Question #282
An administrator for a five cluster Instant Message and Presence deployment notices that the messages are not being archived to an on-premises PostgreSQL server. When troubleshooting the message…
The correct answer is B. Cisco XCP Message Archiver service E. Cisco XCP Router. In an intercluster Cisco Instant Messaging and Presence (IM&P) deployment, message archiving relies on specific services to function properly. To troubleshoot message archiving issues, focus on the following: Cisco XCP Message Archiver Service: This service is directly…
Question
An administrator for a five cluster Instant Message and Presence deployment notices that the messages are not being archived to an on-premises PostgreSQL server. When troubleshooting the message archiving feature for an intercluster IM&P deployment, which two services determine the cause of a problem with message archiving functionality? (Choose two.)
Options
- ACisco Tomcat service
- BCisco XCP Message Archiver service
- CCisco Presence Engine
- DCisco XMPP Federation service
- ECisco XCP Router
How the community answered
(20 responses)- A5% (1)
- B75% (15)
- C15% (3)
- D5% (1)
Explanation
In an intercluster Cisco Instant Messaging and Presence (IM&P) deployment, message archiving relies on specific services to function properly. To troubleshoot message archiving issues, focus on the following: Cisco XCP Message Archiver Service: This service is directly responsible for archiving IM messages to the configured external database (e.g., PostgreSQL). If this service is not running or properly configured, messages will not be archived. Cisco XCP Router Service: This service facilitates communication between different components of the IM&P system, including the XCP Message Archiver. If this service is not functioning correctly, the archiver will not be able to connect to the external database or process messages for archiving.
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