An engineer configures persistent chat in Cisco UCM IM and Presence by using the official documentation. Persistent chat is enabled, and the external database is configured correctly. However, the…

Question

Options

• AOn the IM and Presence server, restart the Cisco XCP Router service and the Cisco XCP Text
• BEnsure that the IM and Presence database is active and reachable from the external database
• CFor persistent chat, set the Database Connection Heartbeat Interval value to 0.
• DEnsure that the external database is associated with the Text Conference Manager service and

• A
  6% (2)
• B
  6% (2)
• C
  18% (6)
• D
  70% (23)

Explanation

Persistent chat in IM&P requires that the external database be explicitly associated with the Cisco XCP Text Conference Manager service in the IM&P administration GUI (under Messaging > External Server Setup > External Databases > External Database Assignments). Even if the external database is reachable and correctly configured as a database object, the Text Conference Manager service will refuse to start if that assignment is missing-it has no database target to connect to. Once the association is created and the service is restarted, it starts successfully. Options A, B, and C describe secondary troubleshooting steps but do not address the root cause of a missing database-to-service assignment.

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