300-810 · Question #256
A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows clients. Users report that they receive the error message 揷annot find your services automatically.?All users on the…
The correct answer is D. Add _cisco-uds and _cuplogin SRV records to the internal DNS server. Cisco Jabber uses DNS SRV records for automatic service discovery (also called UDS-based discovery). On the internal corporate network with an on-premises deployment, Jabber looks for specific SRV records: '_cisco-uds._tcp' to locate the Cisco UCM User Data Services and…
Question
A collaboration engineer is troubleshooting an issue with Cisco Jabber for Windows clients. Users report that they receive the error message 揷annot find your services automatically.?All users on the corporate network with an on-premises Cisco IM and Presence server report this issue. Which action resolves the issue?
Options
- ASet the AUTHENTICATOR CLI argument for the Jabber clients.
- BAdd _collab-edge SRV records to the external DNS server.
- CAdd _cisco-uds and _cuplogin A records to the internal DNS server.
- DAdd _cisco-uds and _cuplogin SRV records to the internal DNS server.
How the community answered
(56 responses)- A11% (6)
- B4% (2)
- C5% (3)
- D80% (45)
Explanation
Cisco Jabber uses DNS SRV records for automatic service discovery (also called UDS-based discovery). On the internal corporate network with an on-premises deployment, Jabber looks for specific SRV records: '_cisco-uds._tcp' to locate the Cisco UCM User Data Services and '_cuplogin._tcp' to locate the IM and Presence server. These must be SRV records (not A records, as option C incorrectly states) added to the internal DNS server. Without these SRV records, Jabber cannot automatically discover its services and presents the 'cannot find your services automatically' error. The '_collab-edge' SRV record (option B) is for external MRA discovery, not internal.
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