A collaboration engineer is troubleshooting Cisco IM and Presence high availability. The system is version 10.x. The engineer has confirmed that the server recovery manager service is configured…

Question

Options

• AThe engineer did not click the Fallback button for the redundancy group.
• BThe user accounts were moved to the redundant server.
• CThe failed service or server was offline longer than the Client Re-Login Upper Limit setting.
• DThe failed service or server has not been active for at least 30 minutes.

• A
  3% (1)
• B
  14% (4)
• C
  79% (23)
• D
  3% (1)

Explanation

In Cisco IM and Presence version 10.x, fallback of user sessions to their home (primary) node after recovery is automatic under normal conditions. However, the Server Recovery Manager uses a 'Client Re-Login Upper Limit' timer to determine how long to allow the re-login/failback window to remain open. If the failed service or server was offline for a duration exceeding this Client Re-Login Upper Limit setting, the system will not automatically trigger fallback for those user sessions - they remain on the backup node. This is distinct from version 9.x behavior where manual fallback was required (eliminating choice A). Choices B and D describe conditions that do not match the described symptom or the default behavior of the recovery manager.

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