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300-370 · Question #81

An engineer uses the shutdown and no shutdown commands on a switch port that an access point is connected to because the AP had disassociated. These commands usually resolve the issue. Which…

The correct answer is D. shoot from the hip. The described action of using shutdown and no shutdown commands to resolve an access point disassociation, purely because it usually works, exemplifies the 'shoot from the hip' troubleshooting methodology. This approach relies on applying known quick fixes without a systematic…

WLAN Troubleshooting Methods

Question

An engineer uses the shutdown and no shutdown commands on a switch port that an access point is connected to because the AP had disassociated. These commands usually resolve the issue. Which troubleshooting methodology does this demonstrate?

Options

  • Abottom-up
  • Btop-down
  • Cdivide and conquer
  • Dshoot from the hip

How the community answered

(28 responses)
  • A
    4% (1)
  • B
    4% (1)
  • D
    93% (26)

Why each option

The described action of using `shutdown` and `no shutdown` commands to resolve an access point disassociation, purely because it usually works, exemplifies the 'shoot from the hip' troubleshooting methodology. This approach relies on applying known quick fixes without a systematic investigation into the root cause.

Abottom-up

The bottom-up methodology involves systematically checking layers from physical to application, whereas this action is a direct, pre-emptive fix rather than an investigative step.

Btop-down

The top-down methodology starts at the application layer and works its way down, which is not represented by an immediate `shutdown/no shutdown` command on a switch port.

Cdivide and conquer

The divide and conquer methodology involves segmenting the problem domain to isolate the fault, which requires more systematic testing than simply applying a known solution that 'usually resolves the issue'.

Dshoot from the hipCorrect

'Shoot from the hip' troubleshooting describes applying a known, quick-fix solution that has worked in the past, without engaging in a systematic or deep analysis of the problem's root cause. In this scenario, restarting a switch port to re-initialize connectivity for an access point simply because it usually resolves the issue, perfectly fits this description.

Concept tested: Troubleshooting methodologies - 'shoot from the hip'

Topics

#troubleshooting methodologies#switch port reset#AP disassociation

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