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300-370 · Question #55

An engineer must open a support case with Cisco TAC. Which two commands verify the model and serial number of a controller? (Choose two)

The correct answer is B. show udi C. show inventory. To obtain the model and serial number of a Cisco wireless LAN controller for a support case, the show udi and show inventory commands are used.

WLAN Troubleshooting Methods

Question

An engineer must open a support case with Cisco TAC. Which two commands verify the model and serial number of a controller? (Choose two)

Options

  • Ashow sysinfo
  • Bshow udi
  • Cshow inventory
  • Dshow boot
  • Eshow tech-support

How the community answered

(52 responses)
  • A
    4% (2)
  • B
    88% (46)
  • D
    6% (3)
  • E
    2% (1)

Why each option

To obtain the model and serial number of a Cisco wireless LAN controller for a support case, the `show udi` and `show inventory` commands are used.

Ashow sysinfo

The `show sysinfo` command provides general system information but typically does not display the detailed model and serial numbers in a format directly used for TAC cases.

Bshow udiCorrect

The `show udi` command displays the Universal Device Identifier (UDI), which includes the product identifier (PID) and serial number (SN) of the controller, crucial information for TAC.

Cshow inventoryCorrect

The `show inventory` command provides detailed information about the hardware components of the controller, including their model numbers and serial numbers, which are essential for identifying the device for support.

Dshow boot

The `show boot` command displays information related to the boot parameters and image of the controller, not its hardware model or serial number.

Eshow tech-support

The `show tech-support` command gathers extensive diagnostic information, but it is an aggregation of many commands and often includes too much data when only specific model and serial numbers are needed.

Concept tested: WLC device identification commands

Source: https://www.cisco.com/c/en/us/td/docs/wireless/controller/8-5/cmdref/b_85_wlc_cli_cmdref/b_85_wlc_cli_cmdref_chapter_01.html

Topics

#WLC management#CLI commands#Device identification#Serial number

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