300-370 · Question #55
An engineer must open a support case with Cisco TAC. Which two commands verify the model and serial number of a controller? (Choose two)
The correct answer is B. show udi C. show inventory. To obtain the model and serial number of a Cisco wireless LAN controller for a support case, the show udi and show inventory commands are used.
Question
An engineer must open a support case with Cisco TAC. Which two commands verify the model and serial number of a controller? (Choose two)
Options
- Ashow sysinfo
- Bshow udi
- Cshow inventory
- Dshow boot
- Eshow tech-support
How the community answered
(52 responses)- A4% (2)
- B88% (46)
- D6% (3)
- E2% (1)
Why each option
To obtain the model and serial number of a Cisco wireless LAN controller for a support case, the `show udi` and `show inventory` commands are used.
The `show sysinfo` command provides general system information but typically does not display the detailed model and serial numbers in a format directly used for TAC cases.
The `show udi` command displays the Universal Device Identifier (UDI), which includes the product identifier (PID) and serial number (SN) of the controller, crucial information for TAC.
The `show inventory` command provides detailed information about the hardware components of the controller, including their model numbers and serial numbers, which are essential for identifying the device for support.
The `show boot` command displays information related to the boot parameters and image of the controller, not its hardware model or serial number.
The `show tech-support` command gathers extensive diagnostic information, but it is an aggregation of many commands and often includes too much data when only specific model and serial numbers are needed.
Concept tested: WLC device identification commands
Source: https://www.cisco.com/c/en/us/td/docs/wireless/controller/8-5/cmdref/b_85_wlc_cli_cmdref/b_85_wlc_cli_cmdref_chapter_01.html
Topics
Community Discussion
No community discussion yet for this question.